The policy of The Shubert Organization, Inc. is to select, place, train and promote the best qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to accord equal employment opportunity for all our employees in compliance with applicable local, state and federal laws. We do so without regard to non work-related factors such as race, color, religion/creed, sex, national origin, age, disability, citizenship, marital status, ancestry, affectional or sexual orientation, gender orientation, atypical cellular or blood trait, genetic information/genetic testing, familial status, liability for service in the armed forces of the United States, or an individual's military or veteran status. This equal opportunity policy applies to all Company activities, including but not limited to, recruiting, hiring, training, transfers, promotions, compensation practices, benefits and termination of employment.
The Shubert Organization, Inc., one of Broadway's leading theatrical management companies, currently has the following job opportunities available:
Corporate Account Representative
Department: Plum Benefits
Hours: Monday to Friday, 9am-5:30pm, with overtime as required.
posted January 30, 2012
Duties: Plum Benefits, a Shubert Organization owned company, is an online marketing company that promotes entertainment events to a corporate audience, representing some of the biggest brands in entertainment!
We have an opportunity for a Corporate Account Representative. The goals and responsibilities include:
- Build new relationships and cultivate existing relationships with corporate clients via phone, email and on occasion via events and one-to-one meetings.
- Maintain flexibility to cold call as well as communicate with long term business relationships and maintain ownership of a portfolio of accounts, providing superior customer service.
- Provide communication strategies and tools to Human Resources executives and other client contacts to maximize usage of Plum Benefits within corporations and associations.
- Correlate individual efforts to client portfolio activity to ensure goals are met and clients are performing to the highest standards. Report results and trends to management.
- Meet daily, monthly and quarterly goals.
- Maintain database of clients and ensure its accuracy.
Qualifications: - Bachelor's degree
- 1-2 years sales experience (preferably B2B)
- Exceptional phone and sales skills
- Client orientation and professionalism
- Detail orientation and accuracy
- Excellent time management skills
- Computer proficiency (experience with databases and LivePerson/LiveChat a strong plus)
- Ability to type 35-40 wpm
- Strong work ethic and positive attitude
- Self starter - be able to take initiative without much direction, as well as a team player
- Love of entertainment (any combination of theatre, sports or concerts is a plus).
Account and Customer Care Specialist
Department: Broadway Inbound
Hours: Varies between 8am-5pm, 10am-7pm and 11:30am-8:30pm, Monday to Friday. Must be available to work overtime as required.
posted December 2, 2011
Duties: - Provide both sales and customer service support to our sales clients.
- Handle phone calls and incoming emails in order to assist customers with the purchase of tickets and with customer service issues. Recommend shows, dates, seating sections, etc. to maximize sales opportunities and customer satisfaction.
- Read, update and interpret Excel sales reports.
- Contact customers via phone and email regarding payment reminders, payment problems or order changes.
- Handle reward redemptions and points queries.
- Contact box offices for payment extensions and with group sales questions.
- Process orders and other backup paperwork as required, based on specific and unique needs of the customer.
- Perform outgoing sales efforts (via phone, email and written correspondence) to generate new business along with follow up from trade shows, sales trips, convention leads, etc.
Qualifications: - Prior telephone sales/customer service experience
- Exceptional sales and customer service skills (must be comfortable with making/receiving high volume of outbound/inbound calls)
- Must be a self-starter – be able to take initiative without much direction as well as a team player, who fosters teamwork in a high performance culture
- Must have the ability to interpret rules and procedures and apply them to specific customer service situations
- Must have excellent communication skills (written and verbal)
- Must be able to effectively multi-task and have proven problem-solving skills
- Must be comfortable with basic math skills including percentages
- Proficiency with Word and Excel required
- Good keyboard and typing skills required
- Previous experience with the following preferred: BIB system, Audience Rewards, Star system, Ticket Master and CS mail
We offer competitive salaries and a superior benefits package.
To apply, please sumbit your cover letter with salary requirements (those without will not be considered) and resume to:
The Shubert Organization, Inc.
Human Resources Department
234 W. 44th Street
New York, NY 10036
fax: (212) 944-4569
email:
hr@shubertorg.com
